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Equalizer General Trading

Customer Journey

We are committed to providing our customers with the highest quality seeds.

The below customer journey map displays the stages our customers experience when interfacing with us.

At Equalizer, we are dedicated to ensuring a seamless and transparent journey for our valued customers. We recognize that every trade journey is a complex process, with various components working together and we are dedicated to simplifying and streamlining it, making it effortless and hassle-free for our customers. Our ultimate goal is to enlighten and empower our clients by providing them with a comprehensive understanding of the steps involved in their trade journey.

Requirement Analysis

- Customers share their requirements, including the type of product, quantity needed, and delivery destination.
- The sales team analyzes the customer's needs and identifies a suitable product that meets their requirements.

Samples

- Prior to the proposal stage, clients worldwide can request samples from Equalizer's quality team for checking.

Technical and Commercial Offer

- The sales team presents the technical offer, including product specifications and delivery options (road, sea, air).
- After the technical part is complete, a commercial offer is presented, including payment terms and price.

Purchase Order & Payment

- The client issues a purchase order (PO) to Equalizer, which contains all the specifications and is based on the signed contract.
- Equalizer issues the final invoice to the client.
- The client transfers the agreed amount to Equalizer

Product Delivery

- Equalizer will ship product to its destination.
- Original shipping documents are shared with the client.

Acceptance

- A joint visit is arranged, involving both the client and an Equalizer operation representative, to receive the goods.
- An acceptance form is signed by both parties, confirming the received quantity and quality against the agreed specifications.

Requirement Analysis

- Customers share their requirements, including the type of product, quantity needed, and delivery destination.
- The sales team analyzes the customer's needs and identifies a suitable product that meets their requirements.

Samples

- Prior to the proposal stage, clients worldwide can request samples from Equalizer's quality team for checking.

Technical and Commercial Offer

- The sales team presents the technical offer, including product specifications and delivery options (road, sea, air).
- After the technical part is complete, a commercial offer is presented, including payment terms and price.

Purchase Order and Money Transfer

- The client issues a purchase order (PO) to Equalizer, which contains all the specifications and is based on the signed contract.
- Equalizer issues the final invoice to the client.
- The client transfers the agreed amount to Equalizer

Product Delivery

- Equalizer will ship product to its destination.
- Original shipping documents are shared with the client.

Acceptance

- A joint visit is arranged, involving both the client and an Equalizer operation representative, to receive the goods.
- An acceptance form is signed by both parties, confirming the received quantity and quality against the agreed specifications.